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I don't fry very often but when I do, I want something that will fry at the proper temperatures, producing crispy but not greasy foods. I called up Customer Service and they said this was an uncommon and rare issue and that I could have it sent for repair. I love that it filters out the oil into a plastic container for reuse. I will not be sending it in for repairs.As for the oil draining, it works wonderfully. I got a replacement from Amazon without any fuss. With that said, I was disappointed in the T-fal.
The fryer would not heat up to the temperature I set it to. It was about 30 degrees below the set temperature. I bought this deep fryer after reading all the great reviews it got from multiple sources. Though I must say, the second time I used the deep fryer, the oil did leak onto my counter but I think it was strictly user error. So yes, I did receive two defective items. After reading some recent reviews from customers who also bought this item from Amazon, it seems that I am not alone on this matter. I don't think I had the oil container situated properly.
I didn't think it was possible for me to get two lemons so I thought my thermometer was off. I also wanted something that would be extremely easy to clean up. It saves me a lot of time and effort from having to drain the oil myself and making a mess. To my disappointment, the second unit that arrived also had heating issues. I set my thermometer in a pot of boiling water and sure enough, it read 100 degrees Celsius when the water boiled. Most of the time, I'm guilty of throwing out oil after one use because I'm too lazy to filter. Anyway, I really wanted to like this item and it is unfortunate that I have to return it.
I really like cooking with this deep fryer and it is so easy to clean up afterwards. I do recommend it for others to buy.
Don't overfill and the filter part works fine. Sadly, mine has never been able to heat the oil past 320 degrees F. The 55 degree shortfall makes this more suitably referred to as a "Deep Soaker" rather than a "Deep Fryer." There is a reset button on the back that does not do anything but raise your hopes (The primary function of all reset buttons).
Now I see that the refund policy is replacement only. I used a secondary restaurant-quality thermometer, and I couldn't get this fryer over 320 degrees F. I've emailed the merchant - I hope I can return it. Then it shut off completely and would not come back on. I know there is a reset button the back, but, hey, who wants to move a gallon of 225 degree oil around on the counter so they can see the back.I wasted a gallon of peanut oil, 4 pounds of cod, and was in tears. I guess I should have read that part first. It got the best reviews of all the fryers I looked at, and I spent a good week reading about them.Very disappointed.
replacement came. received unit, followed direction, went to cook french fries at 370 degrees. Only heats up to 350 degrees, not the 374 on the dial. Unit only went to 310 degrees. Sent heating unit to service center. The basket and container are not very deep. Not worth the money.
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